Terms and Conditions

1. Introduction

Welcome to Hasibu Technologies Limited (“Hasibu,” “we,” “our,” or “us”). By accessing or using Hasibu’s services, you agree to comply with these Terms & Conditions.

These terms apply to all users of Hasibu’s subscription-based business management software, including those making payments via:
 ✅ DPO (Network Group) for card payments (Visa/Mastercard, etc.)
 ✅ MPESA Express via Safaricom Daraja API for mobile money transactions

If you do not agree to these terms, you should not use Hasibu’s services.

2. Services & Subscription

2.1 Service Description

Hasibu provides cloud-based business management solutions that allow SMEs to manage sales, inventory, expenses, and customer data.

2.2 Subscription Plans

  • Our services are provided on a subscription basis with monthly billing.
  • Subscription fees vary based on the selected package (See pricing details on our website).

2.3 Account Registration & Security

  • You must provide accurate and complete information when registering for Hasibu.
  • You are responsible for securing your account credentials.

3. Payment Terms

3.1 Payment Methods

We support the following payment methods:

(a) Card Payments via DPO (Network Group)
  • We accept Visa, Mastercard, and other major debit/credit cards via DPO.
  • A 3.5% transaction fee applies to all card payments.
(b) MPESA Express via Safaricom Daraja API
  • Customers can initiate payments via MPESA Express directly through the Hasibu platform.
  • Standard Safaricom MPESA Paybill charges apply.
3.2 Automatic Billing
  • Subscription fees are charged automatically on the billing date.
  • If a payment fails, your account may be temporarily suspended until payment is completed.
3.3 Failed Payments & Penalties
  • If a payment fails, Hasibu will notify you via email/SMS.
  • Unresolved failed payments may result in restricted account access.

4. Subscription Cancellations

  • You may cancel your subscription anytime from your Hasibu account settings.
  • Cancellation takes effect at the end of the current billing cycle.
  • No partial refunds are issued for unused time after cancellation.

5. Service Availability & Limitations

  • Hasibu is a cloud-based platform, and service availability depends on both our infrastructure and the user’s internet connectivity.
  • While we strive to maintain 99.9% uptime, we are not responsible for service interruptions caused by:
     ✅ User’s ISP (Internet Service Provider) issues.
     ✅ Poor or unstable network connections on the user’s side.
     ✅ Power outages or local connectivity failures.
     ✅ Device malfunctions preventing access to the platform.
  • Additionally, Hasibu is not liable for third-party disruptions, including:
     ✅ MPESA system downtime or failed transactions.
     ✅ DPO (Network Group) payment processing failures.
     ✅ Bank or card network issues affecting transactions.
  • Hasibu reserves the right to conduct scheduled maintenance or urgent system updates, during which services may be temporarily unavailable.
  • If scheduled maintenance is required, we will provide prior notice via email or in-app notifications.

6. User Responsibilities

By using Hasibu, you agree to:
 ✔ Provide accurate business information during registration.
 ✔ Use the software only for legal business operations.
 ✔ Not engage in fraud, abuse, or misuse of Hasibu’s services.

Failure to comply with these terms may lead to account termination.

7. Dispute Resolution

  • If you have a dispute regarding payments, service interruptions, or any other issue, contact Hasibu Support first.
  • If unresolved, disputes will be handled in accordance with Kenyan laws.

8. Contact & Support

📩 Email: support@hasibu.africa
 📞 Phone: +(254) 716062022

By using Hasibu, you confirm that you have read and agreed to these Terms & Conditions.